Welcome to NIILI.COM, the home of the Dubai-based luxury fashion label. As the customer, we wish you an effortless shopping experience with us.

Below you will find the terms and conditions: they describe the legal terms that apply to your use of our website, NIILI.COM. Any of its sub-domains and any mobile device application or desktop application developed by us or on our behalf (together, the “websites” and “website” being a reference to any one of them) and the other services that we provide (the “Services”).

 

Please read our Terms and Conditions carefully, making sure that you fully understand them before using our Services. Please note however, that by using our Services, you are bound to all these Terms and Conditions. If you do not accept these Terms and Conditions, please refrain from using our Services. If you continue to use the website or if you order products, we will take this as your acceptance of these Terms and Conditions.
ABOUT US

NIILI (the “site”) is owned by HOUSE OF NIILI L.L.C., registered in Dubai, United Arab Emirates, which has granted the right to operate its site to HOUSE OF NIILI L.L.C. operating under the tradename “NIILI”, for its own benefit and the benefit of its affiliates and subsidiaries (together “we” or “us”) in the United Arab Emirates. NIILI is a limited liability company incorporated under the laws of the United Arab Emirates, with commercial license number 832796 and its registered office at GoldenWay Business Center, Dubai.

 

ELIGIBILITY

We aim to make the Website and its associated services available to as many of you as possible. However, we do require that you are at least 18 years of age, able to lawfully: (a) make payment through one of our accepted tender types; (b) agree to our Terms; and (c) enter into binding Orders with us.

 

UNDERSTANDING OUR TERMS

When we refer to “we”, “us” or “our”, we mean NIILI. Where we refer to “you” or “your” we mean you, the person using the Services.

Please be sure to check this page regularly as we may change these Site Terms and other terms of use when required without notice. When you place an order through our site, you have given consent to the latest version of the Site Terms posted on our Site at that time.

Our Terms & Conditions are only available in the English language at this time.

 

USING OUR SERVICES

To use NIILI.COM you use the site as a “guest”. It is your responsibility to ensure any personal information provided are accurate and valid, while it our responsibility to keep that information private. We commit to complying with our Privacy & Cookies Policy.

 

OUR PRODUCTS

We aim to be as accurate as possible when describing our products to you. In our product descriptions we explain the materials, the fit, offer styling tips, and the design and idea behind each piece in our collections. Please contact us if you would like more information about a product. The images of the products on the site are for illustrative purposes only, and although we attempt to display colours accurately, we cannot guarantee that your computer’s display of the images accurately reflect the true colour of the products.

As a consumer, you have legal rights in relation to products if they are delivered to you in a faulty condition, or not as they were described. You can find advice about your legal rights from your local Citizens’ Advice Bureau or Trading Standards office.

 

PRIVACY & COOKIE POLICY

Please click Privacy & Cookies Policy for more information on how we deal with your data.

 

PAYMENT

NIILI currently accepts the following: Visa and MasterCard only.

After following the necessary steps to place your order, fill in your preferred methods of payment along with your details.

 

PRICES

Prices on the website are displayed in AED, and exclude any services such as delivery costs, taxes or duties to which the purchase may be subject. Any such additional costs will be displayed before your final check out.

Where you purchase using a payment card denominated in a different currency to AED, the payment will be subject to the currency exchange rate applied by your card issuer at the time your payment is completed.

 

DELIVERY

NIILI uses DHL as its delivery partner.

Once the order has been confirmed you will receive an email with your order number. Once the order is dispatched, you will receive a shipment confirmation email with your DHL tracking. Simply click the link to track your package. You will later receive a SMS by DHL confirming the delivery. In case of any delays, please contact DHL directly providing the tracking number.

 

DELIVERIES WITHIN THE UNITED ARAB EMIRATES AND GCC:

In UAE + GCC, please allow 2 days for delivery.

In GCC, customs may require customer ID to clear the shipment.

 

RETURNS POLICY

Please see our Returns Policy for detailed information on returns, exchanges and our Free Returns service.

 

In order to qualify for a refund, previous return material authorizations must be required and obtained.  All products must be returned to us within 15 days of order receipt date accompanied by the original order confirmation. We reserve the right to grant any or part refund if these conditions are not met. You acknowledge and agree that returns might not be allowed for products under special discounts or sold under other special terms. Returned items must comply with our return policy:

  • Items must be returned unworn, undamaged and unused, with all tags/labels/instructions attached and the original packaging included.
  • Any customised pieces are not eligible for returns
  • Items sold at a reduced price are not eligible for returns
  • We reserve the right to monitor returns and to refuse future orders from customers with high number of returns
  • Late returns may be accepted at our discretion only

Upon receipt of the return, we will verify compliance of all the above conditions, and subject to all said conditions being fulfilled, we will refund the relevant purchase price by issuing a coupon code for the said amount. In any event we reserve the right to reject the return for justified reasons at our discretion.

 

TITLE TO GOODS

Title to the items in your order will pass to you on the later of the day on which: (i) you pay us in full for those items; or (ii) the day you receive the items. Risk in the items in your Order passes to you on delivery to the address detailed in the Order.

 

INTELLECTUAL PROPERTY RIGHTS

The sale of products hereunder does not convey any express or implied license under any patent, copyright, trademark or other proprietary rights owned or controlled by us, whether relating to the products sold or otherwise. All rights under any such patent, copyright, trademark or other proprietary rights are expressly reserved.

For the avoidance of doubt, we do not make any representation or warranty of any kind with respect to any trade-mark or tradenames presented at the Site and/or in the relevant product. NIILI makes no representation or warranty of any kind with respect to the ownership or legitimate usage of said trademarks or tradenames and expressly disclaims any liability with respect to any alleged infringement of any third-party property rights.

 

COPYRIGHT AND TRADE MARKS

All content available on the Site, including, but not limited to, text, graphics, logos, buttons, icons, images, audio clips, data compilations, and software, and the compilation thereof (which are considered “Content” further defined below) is the property of NIILI, our affiliates, our partners or our licensors, and is protected by Italian, U.A.E., and international copyright laws.

The trade marks, logos, and service marks displayed on the Site (collectively, the “Trade Marks”) are the registered and unregistered marks of NIILI, our affiliates, our licensors or our partners, in Italy, the U.A.E. and other countries, and are protected by U.A.E. and international trade mark laws. All or any other trademarks not owned by us, our affiliates, our partners or our licensors that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

Except as required under applicable law, neither the Content, the Trade Marks, nor any other portion of the Site may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.

 

USER GENERATED CONTENT

By posting on any of our social media channels you agree to be solely responsible for the content of all information you contribute. You also grant us the right to use any content you provide for its own purposes including republication in any form or media. Comments may be moderated and may take up to 72 hours to be displayed but NIILI does not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts, please write to us directly using the form after clicking here.

 

NIILI reserves the right at its sole discretion not to publish, or to remove, (without limitation) any comment including those that it believes may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people’s privacy, which may cause harm to minors, or is detrimental to the trade marks, patents and copyrighted content, contains personal data, or improperly uses the medium for promoting and advertising businesses. The Site is available to the public; information you consider confidential should not be posted to the Site.

 

ENTIRE AGREEMENT

You acknowledge and agree that these site Terms constitute the complete and exclusive agreement between us concerning your use of the site and any purchase by you of any items through the site, and supersede and govern all prior proposals, agreements, or other communications.